Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery


Doctors are so professional

Some of the people on the (reception) desk can be a bit rude but not all of them. The loos are sometimes not very clean and the decor in the waiting room is overdue a facelift. That said the doctors and nurses are pleasant and professional and I guess that is the most important thing. I drive so I think the new premises at Tooks will be a real bonus for me.