Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery


nurses are great

Mostly when I come in I see one of the nurses, they are great. I think that appointments are reasonably available and I rate the service that I get here. The proposed new site is a bit further away but I will transfer when they move as I think the local alternatives are not as good as here from what I hear,