Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery


The doctors are mostly fine

Our family have all been registered here for ages but they don't seem as efficient (administration wise) as they used to be. I have one particular issue which I haven't been able to resolve. I can make an appointment for my mother but not for my 17 year old daughter! I don't think much of the attitude of some (not all) of the reception staff but the doctors and nurses themselves are all fine. I (and my family) will move with the practice.