Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery


Everything is good except reception

Everything is pretty good here apart from the attitude of some of the reception staff. I make an appointment to see the same doctor every time, it takes a bit longer but I value them and think it is worth the extra few days. I would like to go to the new practice when it opens but I will only be able to do that if the bus service is improved.