Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Deben Road Surgery


must be short staffed

Access to this surgery is so limited. I called for 40 minutes with no-one picking up and when they finally did there were no appointments. Then you have to do it all over again for the afternoon appointments. It's just so difficult to get to see someone, they must be so short of staff.