Very upsetting approach
My step Father, usually a, stoic man is having chemo for quite serious cancer. All very emotional along with appointments especially during the pandemic. He has to have a blood test the day before chemo, which informs the chemo. The gp surgery has, to do this. I overheard the very poor attitude of the care nav saying the only app was somewhere else or on 4 days before. It was horrible to listen to him keep saying but I can't make and the staff member respond so coldly and at times, with rudeness. This is unacceptable, treating someone on their late 70s who cas, a, serious illness with such rigidity and coldness. He is going across town to Riverside but it was, so upsetting for him. And in the through of very aggressive body wrenching chemo. Need to do better Deben. The ccgs pay you to take the blood...the hospitals could do a much better and more coordinated approach. Maybe care navs need training on treating people in a dignified, kind and personable way.