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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery



impossible to get through to

Apppointments not available on line anymore. Wrong telephone number on the web page to ring to make an appointment for a flu vaccination! Took over 15 minutes to get through to make an appointment!!!!! Lack on communication with patients. IS THIS PRACTICE CLOSING DOWN??

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