Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery


Efficient and Caring

I waited on the phone for a few minutes and when the receptionist answered she listened to my concerns and arranged a telephone appointment with a doctor. The doctor phoned me and we discussed my concerns. As this did not reach a diagnosis and we both had some concerns she arranged for a face to face appointment.. You can't ask for better service. Thank you