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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Deben Road Surgery



Taken 73 minutes to get through

First call I was in a queue for 44 minutes only to get cut off when I was No 1 in the queue then phoned again only to wait another 29 minutes to be asked to phone in a few days as she didn’t know when the next flu clinic was.

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