Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery


Appointment system

Feel they just want you 'in & out'. appointments are hard to get as they have 2 slots.In the morning it is hard to get through but when you do they won't book you in for the afternoon. You have to then call again at lunchtime and then most the appointments are gone too. It is really annoying.