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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery



Do not need lectures on what can’t be helped

Called the docs to get appointment for my little boy as he constantly getting bronch, he gets it whenever he gets a cold so needed advice on what to do/ how best to handle it when it happens. My telephone appointment was rescheduled three times and when the docs did call it was 45 mins later than the expected time. Doc went through everything (his birth, history of ashthma etc) and in the end basically said nothing they can do (which I’m ok with as now it’s on little ones records that he still suffers with them - his first bout of bronch ended up in hospital at 8 weeks old) but then the docs proceeded to give me a lecture on how I should have breastfed both of my child as I could have given them the best start/antibodies and helped build their immune system up and breast is best. Firstly it’s a mother’s choice as to which she does and there may have been reasons as to why I didn’t breastfeed, secondly motherhood is a very judgmental role - we also don’t need it from the docs too and thirdly had this conversation of been with me 3 weeks ago god knows how I would have reacted because I’ve been coming off my antidepressants for postnatal depression - be considerate of the person you are speaking with. I can’t change what I did/ didn’t do and I don’t need a lecture to make me feel like I’m to blame for my little ones getting poorly. Overall I found the experience very upsetting and left the conversation feeling guilty and frustrated.

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