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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Grundisburgh Branch site



Doctors and nurses are great

Once you get in to see the doctors or nurses they are good but the availability of appointments needs to be improved. Due to my condition getting to another surgery is difficult and therefore more appointments here would be better. The booking system is quite difficult for me. I find that I'm given mixed information by the pharmacy. At one point I was told my son was eligible for free prescriptions and then I was asked to pay for his medication. The doctors are really great and the asthma nurse has always been really good. Even when you can't get an appointment I've been offered a telephone appointment and the doctor then says they will see you if they think you should come in. It would be great to have email prescription service for repeats.

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