Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Debenham Group Practice - Grundisburgh Branch site


Messages not passed on

We phoned the surgery to say we thought that our elderly mum had had a TIA as her speech had changed. She luckily had a routine appointment the next week as our concerns had never been passed to the doctor. He immediately put her on aspirin to help prevent a stroke but this a week later. Mum also had a fall and a younger doctor came out to see her but didn't dress the wound on her legs but gave her antibiotics. No follow up appointment was made and we ended up having to call the nurse as the wound had deteriorated and her leg was incredibly swollen.