Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Grundisburgh Branch site


Additional appointment needed

Initially I was given a nurse practitioner appointment but they have suggested that I need to see a doctor now so I've had to have another appointment. I'd rather staff were honest and say when we need to see someone else but coming back could've been an issue. Generally happy with everything just getting an appointment can be an issue. It's important to have staff who listen as on a couple of occasions after being told no appointments were available and I've then explained the issue further I've then been given an appointment.