Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Grundisburgh Branch site


Difficult to get to see doctor

Difficult to get appointments with any doctor. With good doctors its beneficial to have consistency and the doctor I see is wonderful and really cares. When seeing the nurse prescriber they need to be able to prescribe a wide range of medication. The future use of online and email services is needed as waiting for phone calls can take a long time. If I can order medication online why can't someone do the same by phone and even have a code word they have to give to allow this.