Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Grundisburgh Branch site


Friendly and helpful staff

The surgery works well for me. You can talk to people and can get appointments when you need them at Grundisburgh. Staff are friendly and helpful and I've been able to get blood test appointments quickly, with results coming back quickly too. The phone message is very long and takes time to get through to the options. If its an emergency option should be said right at the beginning of the message.