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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Otley Branch site



Impressive service with helpful staff

Hadn't been to surgery in several years, so pleasantly surprised at how simple it was to get appointment. Didn't know the Doctor but very pleasant, helpful and informative. Proactive in that immediately referred to Ipswich Hospital for X-Ray. When returned for follow-up did have to see another Doctor which does compromise continuity, but again they was very professional, friendly and reassuring. The surgery was clean, fresh and full of informative posters and leaflets. Friendly staff. I felt the appointments ran fairly close to schedule, as didn't feel I waited long to be seen. On both occasions the Doctors came out to call patients through (no buzzers) which I thought was a nice personal touch.

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