Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Otley Branch site


Friendly staff

The friendliness of staff is good, easy access to the pharmacies and the opening hours are good also. Accessibility of notes allows locums to fully understand what the history is and how to proceed which gives you confidence. I think that it is a good idea to have the care navigation but confidentiality is a concern around discussing issues in the surgery reception. You can't make a prior booking with the practice nurse but saying this I've never not been able to get an appointment on the day.