Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Otley Branch site


No doctors available to see

I've struggled this week to get an appointments and have had to attend the different surgeries. I haven't been able to see a doctor as none are available. I've called a couple of times this week for appointments and they've gone very early in the morning. I've then been given a nurse appointment. Normally its good and not like this and staff are very pleasant and helpful. Opening times at Otley are restricted which does make things difficult at times, especially when trying to pick up medication.