Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Otley Branch site


Don't always get to see the same GP

I would prefer ore consistency of the same GP. I was disappointed that I didn't receive a call back even though I was promised one so I used the 111 service for advice. Reception staff are kind, it is difficult to get appointments especially the INR regular appointments. One of the nurses had 3 attempts at taking blood for my INR and she had to eventually get the doctor to do it.