Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Debenham


Long phone message

It takes a while to get through due to the length of the message you have to listen to and it would be nice if that could be shortened. Staff are good but its not like it used to be as you have to wait for a call back before getting an appointment and I do feel that staff try to put you off from having an actual appointment. To get a blood test has taken three weeks and I've also had an issue when neither the hospital, surgery or district nurses would help to get the equipment that I needed when I came out of hospital. No one would take responsibility and I was passed from pillar to post, finally the surgery managed to get what was needed.