Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Debenham


No problems

I find Ask My GP is a good way to get a quick repsonse from staff however it does feel a bit more detached. Most issues are sorted out by phone but the care is good. I can see that it has reduced the number of patients calling the surgery so those that do need to call get through quicker. It's also a more private way to arrange an appointment especially compared to coming in to the surgery where most things can be heard and you can choose who you would like to see which helps. It would be great if the TV screen in the waiting area could be used to inform patients about how the surgery is working or what support is available in the community.