Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Debenham


Lack of information

I received a text to say I needed to arrange an appointment to have a blood test but there was no information about why I needed one. I didn't think it was necessary but when I called the surgery no one could really explain why I needed it. Communication is some how more complex than it needs to be and you get passed from team to team looking for answers. Care and access to appointments however has been great and this is just a small observation.