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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Debenham



Some issues

Recently tried to combine appointments so that we didn't have to travel to the surgery multiple times but we were told it wasn't possible even though we both just needed a blood test. The system in place means that the bigger picture is missed as you speak or possibly see whoever is available rather than the same person, also at times I've had differing advice. It does feel more impersonal now with ask my gp and waiting for a call back can be difficult with mobile reception not being great and when the doctor calls they don't leave a message to say they've called so you often don't even know you missed them. Medication has been difficult to get and when it is a specific one that you need rather than any brand it can mean having to call a lot of pharmacies to find what you need. The trainee GPs have been very good, they seem to look more widely at what is going on rather than make assumptions. At times the jump to depression has been to quick when it has been other issues causing the problems.

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