Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Debenham


Value the surgery and all it offers

I really value the surgery and all it offers, however, I feel there is always room for new thinking and improvement. The morning only booking appointments really doesn't work and I feel needs looking at. On occasions a GP has done their best with a situation/ condition but clearly a referral should have been made. We cannot expect our GPs to be capable of treating every condition and their have been occasions when a member of the family has needed to see a specialist ASAP. Also home visits are so important to those who really struggle with getting to the surgery - they sadly seem to be offered less and less. Encouragement to our ongoing practitioners