Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Debenham


Phone message is very long

I like the online prescription ordering which makes it quicker and easier. It would be nice to be able to book nurse appointments online too. I like the appointment system, it means that you will always get one with in a reasonable time frame and there are various options available. The phone message is very long and the main point of the message gets lost, it needs to be more concise. Appointments can run behind but you're given time in your appointment which is good.