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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Debenham



Difficult to get nurse appointments

Very difficult to get appointments. Have had to wait 6 weeks to have a coil fitted and then on the morning of the appointment it was cancelled as the coil wasn't available, then I was told they no longer fitted them and I 'd have to go to the sexual health clinic in Ipswich. Again I had issues getting an appointment and it took 8 weeks to get it fitted in the end. Nurse appointments at the surgery are very difficult to get. I was told I'd missed my last appointment but I had deliberately arranged it so my daughter could have an appointment at the same time so I would never have booked it for the day before.

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