Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Debenham


Not always as private as I'd like it to be

I really do think that the reception area is not conducive for any privacy also the reception staff seem oblivious to this and seem to talk quite loud and it can be about private details. Also I observe that the check in screen is too open as people can see from the waiting area names and dates of birth.