Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Debenham Group Practice - Debenham


Amazing nurse

Whilst waiting in my car to attend an appointment at the Otley surgery I was really impressed by the nurse who was dealing with patients in such a brilliant way. She was so happy and cheerful with people and helped a young mother with a baby waiting in the wet to get out of the rain. She herself was getting wet going in and out of the surgery to patients cars but she remained cheerful throughout. I then needed to get a sample for my son tested before they were being picked up by the courier and she ensured this happened in time. It was so lovely to see someone so helpful and cheerful considering the more difficult circumstances she was obviously working in.