Care very good
The care given by doctors and nurses is very good but at times it does feel like you are almost jumping through hoops to get a face to face appointment, although you do get them. For my mum and dad a telephone consultation does not always work and I feel that seeing a patient in person can really add to the picture the clinician gets. The other issue is that there is an assumption at times that people are able to access the internet. Mum for example gets her text messages to her phone but her mobile is basic and has no internet access so the links that she is sent are not accessible. To get the information in hard copy form is not always simple either, surely it should be an instant offer by the practice to provide written information if requested. On one occasion I had to contact an IT company for the information to be sent to me by email, it should've been simpler to get. My mobile is registered for appointments for me and my dad but I can't have my mums as well as messages do not say which patient they apply to and it would potentially get very confusing.