Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Dr Paul Rolfe - Ipswich Practice


Needed a visit in a hurry, didnt let me down.

Having waited out lockdown, I needed a filling, they got me in next day. I heard the words 'root canal' , I had a panic, felt sick, and was ready to have the tooth removed instead. These lovely ladies talked me down off the ceiling, the injections were the easiest I've ever had, it was agreed that if I couldnt cope, they would let me change my mind and have it removed. But they were right, they did it perfectly. I hummed away to myself as they worked and was surprised when they'd finished. Can't praise these ladies highly enough. I definitely want to see them in the future. Thank you both so much