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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Dr Solway & Dr Mallick Practice



English not first language

Things can be difficult when English is not your first language. My wife does not speak any English, and I have to go into appointments with her. Today for blood they did not let me in, but I know she will panic a bit. They need to have cards with pictures to help to know what to expect if no translator.

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