Appalling lack of compassion from nurse
Due to unforeseen traffic conditions I was late for my appointment with the nurse for a very important blood test. I was 20 minutes late. The receptionist spoke to the nurse at 9:05/9:10 and the nurse catagorically refused to see me and said she was too busy, this takes all of 5 minutes. I was in traffic for over an hour and this was unavoidable as the town was highly congested, making it impossible to get there. Historically I have never missed or been late and take the first appointment of the morning, and have never been seen on time often 15-20 mins beyond appointment time. I have not been able to reschedule this appointment as I have to make the lost time of 1 hour and 45 minutes up at work,surely some concession must be made for people who are genuinely not well and urgently need their appointment, this has now set me back because I will have to wait for a suitable time with my employer. Some consideration is needed and compassion for patients and their wellbeing. Something I don’t seem to be experiencing at the moment at Orchard St. with the exception of your lovely receptionists.