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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Dr Solway & Dr Mallick Practice



Urine sample test result mix ups

Urine samples taken here are 'stick tested' at the time and I am told there are issues. It then gets sent to hospital and they say it is all clear. Four times this has happened whilst it was thought our child has an infection. It was receptionists that were telling us wrong information, was we then spoke to the Practice manager who said something different. It fills me with little confidence and now in the process of changing as they are incompetent.

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