Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

East Coast Community Healthcare (ECCH)


Catheter problem

Carer helped me to bed on 19th July. Then we realised the catheter was leaking, so rang the district nursing team. Was told by nurse they wouldn't be coming out, as my position would change and stop. This problem was continued to 21st July, had to ring nurses as soaking wet when getting up. New catheter - very bad acid urine burn on inside of thigh near private parts.