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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

East Coast Community Healthcare (ECCH)



Dementia care lacking

Community nurses are the most proactive but it's still not enough. There is a lack of joined up working can make the care received for dementia patients inconsistent. For physical issues care plans / pathways are reactive but with dementia this is not the case, it's a slow system. Where medication takes time and delays cause further deterioration.

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