Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


No problems getting appointments

There's no area that they don't do well, I'm well supported and staff do all they can do to help. The only area is that mental health care could be improved, currently only one person is available to support one day a week. The support provided is very good, it's just that the mental health support is limited and additional provision would be good.