Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Supportive doctor

It's been quite easy to get appointments and I've not had to wait long to get one and have been seen face to face too. The triage with a GP has worked well but today's appointment was pre booked by the surgery. I've been well supported and the staff do all they can to help, even when we came here for urgent help when they were about to close. There was no question about being seen they just helped. The care and support provided by the doctor around my baby has been great. The only thing that would be good to have are baby weighing scales to be able to regularly monitor weight gain.