Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Continuity is nice

I've found it really easy to get appointments and when I've called I've always received a call back or been seen the same day. Generally it all works very well and the continuity with the doctor is nice but not always essential. I also like that you can book advanced appointments and its not just on the day appointments. Econsult does ask a lot of questions which seem a bit repetitive but has worked well. The only issue is that when the receptionist calls to say what the treatment is they can't answer any questions you may have and that means you then need to arrange another appointment to discuss anything with a doctor.