Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Proactive staff

Everything is good. I don't need to see the GP very often but when I do I have no problems getting through on the phone or getting appointments, there's no waiting. Staff are proactive at coming back to you if anything needs to be done or changed and it works well for what I need. The diabetic nurse provides me with good support and advice when I see her and I know I can call if I need to.