Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Triage works well

I find the triage phone call with the GP works really well and whenever I've needed a face to face appointment when I've spoken to the doctor I've been given one. I find it easier to call the surgery rather than go online but for our family the systems in place work really well and I've had no particular problems or issues.