Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


The care is good

I'm happy with the surgery as appointments are available when needed and the care is good. I'm a little unclear about what to do when I've had tests done as I don't know if I'll be contacted or I need to call the surgery. This really should be covered by the clinician when they are discussing the tests. The receptionists are lovely, so helpful and friendly.