Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Difficult to see a doctor

I still find it is difficult to see a doctor and most contact is by phone. When it is so difficult it puts you off trying as you have to go through different steps just to get to talk to someone. It feels like you're being fobbed off. Getting my prescriptions each month is frustrating too and it all seems unnecessary, there would be less for them to do if it was done every two or three months