Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Barriers to appointments

I feel that there are barriers to getitng appointments with a GP. The nurses are always available to see but I don't understand why it's not the same with the GPs. The nurses are really good and will liaise with the doctor if needed. Living miles away from the surgery and not having a mobile or online access I find it difficult getting my medication on a monthly basis. It means I have to drive to the surgery to drop the prescription off and then come back to pick it up, if it's not ready I then have to do another trip which considering the price of fuel is a real concern.