Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Told to go to A&E

My father had a fall at home and hit his head which resulted in a gash that we thought needed to be dressed. After calling the surgery I was told to take him to A&E but this seemed unnecessary but they wouldn't see him. In the end we treated it at home as Dad wouldn't go to A&E. It would've been better if they'd steristripped it.