Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Excellent

Had no problems contacting the surgery online via the NHS App, very reliable and straightforward. The doctors and nurses are great and medications are ready on time. I do feel that although I am diabetic I do not need the regular monitoring that is required by the surgery as my condition is well controlled and managed. Unfortunately, I'm not allowed to be discharged from the pathway and have to be monitored.