Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Absolutely fine

Easy to get appointments and I find it is better and easier to have the telephone chat with the doctor prior to coming in as you only have to come in when necessary. When it is necessary the appointments are normally on the same day. Online prescriptions work really well and saves driving in to the surgery and then you wait up to 3 days for the medication to be ready. I really like that I get to see the same GP, it means I have a good relationship with them and they know the children well.