Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Appointments when needed

I can get appointments when I need them and I like the phone consultation aspect as you don't need to come in to the surgery unnecessarily. I have had issues in the past when a referral wasn't done so I'm now a little nervous when they are done now. Communication between the hospital and the surgery can be a little difficult at times.