Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Paramendic brilliant

More recently it has taken a bit more time to get a call back and I would've waited a week to speak to my doctor but I refused this and was given an appointment with the paramedic instead. They were brilliant, listened to me and had read my extensive notes so they understood the situation. I have had some issues getting my medication at the right dosage levels which has been frustrating as I was having to visit the surgery daily to pick up the medication until the correct ones were available a week later.