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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre



A bit mixed at the moment

Some staff have left recently but I don't visit the surgery much and do appreciate the continuity, its great seeing the same GP and nurses on the whole when I do come as I have a rapport with them. Staff give good clear explanations however when I did see a locum they didn't really listen to what I was saying and hadn't read my notes which was frustrating. To see the diabetic nurse has taken about a week which isn't bad.

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